Privacy Policy
Last updated: 9 October 2026
Hlpr (hlpr.city) is operated by Neoark Private Limited ("Hlpr", "we", "us"). This policy explains what personal data we collect when you use Hlpr as a customer or as a service partner ("worker"), why we collect it, and the choices you have. It is written to comply with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Account details: your name, mobile number and, if you give it, your email address.
- Booking details: the service you book, date and time, service address and location, vehicle details (for car services), instructions you write, and ratings or reviews you leave.
- Location: if you allow it, your device's approximate location to find your service area. You can deny this and pick your area by hand.
- Payment details: the payment method and status of each booking. Card, UPI and bank details are handled by our payment partner; we do not store your card number or UPI PIN.
- Call details: when you call your worker or customer through Hlpr, the call is connected through a masked number. Our telephony provider processes both phone numbers and call metadata (time, duration).
- Worker details (partners only): photo, address, skills, identity, background, skill and driving licence verification results, live location during active jobs, and payout UPI or bank details.
- Device data: basic technical data such as browser type and IP address, and small values saved in your browser (for example, your chosen city) so the site remembers your choices.
How we use it
- To sign you in, with a one-time code sent by SMS or WhatsApp.
- To create bookings, match you with a nearby verified worker, and show booking status.
- To take payments, issue refunds and pay workers.
- To connect calls between customer and worker without revealing either real number.
- To verify workers and keep customers safe.
- To provide support, resolve disputes, prevent fraud, and meet legal obligations.
We do not sell your personal data, and we do not use it for third-party advertising.
Who we share it with
- The other side of your booking: your worker sees your name, service address and instructions; you see your worker's name, photo, rating and verification status.
- Service providers who process data on our behalf: Supabase (database and sign-in), Meta WhatsApp Business Platform and SMS providers (login codes), Exotel (masked calling), our payment gateway, and our hosting provider.
- Authorities, when required by law or to protect someone's safety.
How long we keep it
We keep your account data while your account is active. Booking and payment records are kept for as long as tax and accounting laws require (usually 8 years), then deleted. When you delete your account, we delete or anonymise the rest of your data as described on our data deletion page.
Security
Data is encrypted in transit (HTTPS) and access is restricted by role: customers see only their own bookings, and workers see only the jobs assigned to them. Phone numbers are never shown between customers and workers.
Your rights
You can ask us to:
- give you a summary of the personal data we hold about you,
- correct or update inaccurate data,
- delete your data (see Data Deletion),
- withdraw consent, for example to location access, at any time.
Email support@hlpr.city. We reply within 30 days.
Children
Hlpr is meant for people aged 18 and over. We do not knowingly collect data from children.
Changes
If we change this policy, we will update the date above, and tell you in the app for significant changes.
Contact and grievance officer
Neoark Private Limited, Dehradun, Uttarakhand, India.
Grievance Officer: support@hlpr.city