Terms of Service

Last updated: 9 October 2026

These terms apply when you use hlpr.city ("Hlpr"), operated by Neoark Private Limited. By creating an account or making a booking, you agree to them. If you don't agree, please don't use Hlpr.

1. What Hlpr does

Hlpr is a marketplace that connects customers with independent, verified local service partners ("workers") such as gardeners, drivers and car-care providers. Workers are independent professionals, not employees of Hlpr. Hlpr verifies workers, takes payment, and handles support and disputes.

2. Your account

• You must be 18 or older and give a mobile number you own.
• Keep your login codes private. You are responsible for activity on your account.
• Give accurate details, especially your service address and contact number.

3. Bookings and prices

• The full price, including Hlpr's platform fee, is shown before you pay. Workers may not charge anything extra at your door.
• Hourly bookings cover the hours you booked. Extra time must be booked and paid through Hlpr.
• We try to assign a worker for every booking but cannot guarantee availability. If we cannot assign one, you get a full refund.

4. Payments

You pay Hlpr online by UPI, card or netbanking. Do not pay workers in cash or directly; payments made outside Hlpr are not covered by our support, refunds or safety checks. Hlpr pays workers their share after the job.

5. Cancellations and refunds

• You can cancel before a worker is on the way for a full refund.
• If you cancel after the worker is on the way, or the worker cannot do the job because of you (for example, no one is home), we may keep part of the payment to compensate the worker.
• If the worker does not turn up or the service was not delivered, you get a full refund.
• Refunds go back to your original payment method, usually within 5–7 working days.

6. Customer responsibilities

• Give safe access to the work area and any tools or materials the job needs.
• For driver bookings, the vehicle must be yours or you must have permission, with valid insurance and papers.
• Treat workers with respect. Harassment or abuse leads to account suspension.

7. Worker responsibilities

• Complete verification honestly and keep your documents valid.
• Arrive on time, do the booked work professionally, and follow the customer's reasonable instructions.
• Do not ask customers for cash, extra payment, or their personal contact details.

8. Ratings and reviews

Reviews must be honest and about the service. We may remove reviews that are abusive, false or off-topic.

9. Liability

We verify workers, but the worker is responsible for the work they perform. To the extent the law allows, Hlpr's total liability for any booking is limited to the amount you paid for that booking. Report damage or complaints to us within 48 hours of the job so we can investigate.

10. Suspension

We may suspend or close accounts that break these terms, commit fraud, or put others at risk. You can close your account any time; see Data Deletion.

11. Privacy

Our Privacy Policy explains how we handle your data.

12. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Dehradun, Uttarakhand.

13. Changes and contact

We may update these terms and will change the date above when we do. Questions or complaints: support@hlpr.city.