Cancellation & Refund Policy

Last updated: 18 October 2026

Hlpr (hlpr.city) is operated by Neoark Private Limited. You pay Hlpr online when you book, and Hlpr handles every cancellation and refund. You never have to ask the worker for money back.

Cancellations and refunds

You can cancel before a worker is on the way for a full refund.
If you cancel after the worker is on the way, or the worker cannot do the job because of you (for example, no one is home), Hlpr refunds part of the payment and keeps the rest to pay the worker for their time. We tell you the refund amount when we cancel.
If the worker does not turn up or the service was not delivered, you get a full refund.
If a booking fails because no worker could be assigned or Hlpr cancels it, you get a 100% refund.

How refunds are paid

Refunds go back to your original payment method (UPI, card or netbanking), usually within 5–7 working days of the cancellation.

How to cancel or ask for a refund

Cancel from your booking in the app, or contact us at hello@neoark.in with your booking ID.

Cancellation & Refund Policy

Last updated: 18 October 2026

Hlpr (hlpr.city) is operated by Neoark Private Limited. You pay Hlpr online when you book, and Hlpr handles every cancellation and refund. You never have to ask the worker for money back.

Cancellations and refunds

You can cancel before a worker is on the way for a full refund.
If you cancel after the worker is on the way, or the worker cannot do the job because of you (for example, no one is home), Hlpr refunds part of the payment and keeps the rest to pay the worker for their time. We tell you the refund amount when we cancel.
If the worker does not turn up or the service was not delivered, you get a full refund.
If a booking fails because no worker could be assigned or Hlpr cancels it, you get a 100% refund.

How refunds are paid

Refunds go back to your original payment method (UPI, card or netbanking), usually within 5–7 working days of the cancellation.

How to cancel or ask for a refund

Cancel from your booking in the app, or contact us at hello@neoark.in with your booking ID.